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Updated: 4/25/2024 3:39 PM
The Vonage Desktop App is a free applicationthat lets youuse and manage your Vonage Business phone service from your computer or aweb browser. Features include: NOTE: On inbound calls to an extension, callers may hear 15 seconds of dead air before voicemail picks up if devices/apps are not registering but the Mobile App or Desktop App has been logged into at least once. This is expected behavior. Since the apps can be mobile, they may change registered IP addresses quickly. Due to that fact, we wait 15 seconds to see if we can connect to one of the apps before sending the call to voicemail. Since no phone is ringing during that time, we are unable to play a ringback sound due to FCC regulations on fake ringbacks. NOTE: SMS/MMS is not supported outside of the US. See our video tutorialfor an overview of features and settings. See Troubleshoot Issues with the Vonage Desktop App for troubleshooting tips. NOTE:The Desktop app application requires 64-bit MacOS. The Desktop app for Windows and MacOS includes a softphone with support for Call Waiting, Hold, Blind Transfers, and Add/Merge calls.The softphone can be used with the existing microphone and speakers built into your computer or with a headset.To download the app, use the following links: NOTE: Depending on your security settings, you may need to allow permission for Vonage Business to open. See Open an app from an unidentified developer. System Administrators can use the Vonage Desktop App MSI installation to deploy the application on multiple computers or per user. To sign in using the Desktop Application or Web Browser: NOTE: For password reset instructions, seeSet Password and Username. To sign out: Click the Avatar (initials at top left) for the following menu options: Services and features include: If the extension is assigned within a Call Group, you would be able to access the Call Group(s) voicemail messages. Filters are added under the Company Contacts tab to navigate between the different kinds of contacts. Currently, the different contacts to sort from are: NOTE: When calling the Call Group Extension, it rings all of theextensions within the Call Group. To enable the Contact Center contacts: NOTE:End Users only see Request This App, whileAdministratorssee the feature price and can continue to the checkout screen. NOTE: Only visibleto Super Users and Account Administrators. The Desktop app is required to make and receive calls.If you have not yet installed the Desktop app,download and install itbefore using the following steps. You can make a call from several areas of the sidebar: NOTE:Call history is stored for six months. Click the Answeror Decline icon during an incoming call. The following options are available during an active call: See Vonage Meetings for meeting options and details. See Call Park for details. View up to six months of call history. NOTE: The Recordings tab only displays if On-Demand Call Recording is assigned to your extension and/or if you have been given permission by your Administrator to view and listen to your Company Call Recordings. Send messages to numbersin the continental U.S. and view up to 12 months of stored messages. NOTE: If you have multiple numbers, you can click the Sending As link (above message bar) to select a different number. If the Account Administrator hasgranted you access to useBusiness Inbox, you can send and receive SMS/MMS messages from your company's main business associated with your Virtual Receptionist.While SMS is supported using thetoll-free number of your Virtual Receptionist, MMS is not.SeeSet UpBusiness Inboxfor details. Hover over a message and click the Ellipsisicon (3 dots)for options that include forward, copy, and delete. Create a group to send messages with other users on the account and view up to 12 months of stored messages. NOTE:To mention a user, use the @ sign in front of their name, for example, @FirstName. To send a file to another user on the account, go to the field where you type your message and click the+icon. NOTE: This action cannot be reversed and you must be invited again to rejoin. An Administrator can enable or disable SMS/MMSand Team Messaging for the account or by user in the Admin Portal. Vonage Meetings is a freeonline video conference and collaboration service available for the Vonage Desktop App and Vonage Mobile App. See Vonage Meetings for details Company Contacts are users on the account and cannot be modified, but you can manage personal contacts that you have added. Contactsfrom the Vonage Business Communications Mobile App automatically sync tothe Desktop app. Use theCustom Contact Templatefor importing bulk contacts from systems other than Outlook. The Fax Portaldisplays if you have been granted access by your Administrator. See Vonage Paperless Fax Service for more information. Click the Feedbackbutton to report an issue or provide feedback from the Desktop App. Issues reported will create a Customer Care case and will include device logs. This can be used for troubleshooting desktop application issues as needed. Note: The Select Feature field will default to the page you're on when you click the button.System and Network Requirements
System Requirements Operating System Version Windows
NOTE:The Desktop app application requires 64-bit Windows.Macintosh 10.10.6 or higher Network Requirements If you experienceissues connecting to the app, open the following outbound ports on your firewall: Port Protocol 5060-5061 UDP 10000 TCP 10002 TCP 10000-20000 UDP Supported Browsers
NOTES:Download, Install, and Sign-In
Download
Install
Windows
Mac
MSI
Sign-In/Out
Navigate the App
Menu
Mute All Devices Sends calls to voicemail and disables notifications. Disable Notifications Disables notifications but calls still ring through. Disable Calls Disables calls for the Desktop app but other devices on your extension(s) still receive calls. Settings Set options for the account that include: Profile Settings Application Audio Specify your microphone and headset. Call Forwarding Allows you to forward calls to a different phone device or phone number. Extension Call Blocking Add rules to block numbers. See Call Blocking for details. Voicemail
See Set Up Voicemail and Greetings for details.Web Launcher Integrate a CRM toopen a website when a call is initiated. What's New Displays a changelog sorted by date. Get Help Ask questions using our automated chatbot or open a case. Logout Signs you out of the app. Sidebar
Calls Make calls and view up to six months of call history. View up to 120 days of call recordings up to a maximum of 400 recordings. The system deletes the oldest recordings if you have more than 400. Voicemail Filter voicemails by Recent or Unreadand listen to voicemails with options to:
Voicemails are available here for six months. See Set Up Voicemail and Greetings for details.SMS Send SMS messages, where MMS (jpg, jpeg, png, and bmp) is supported. You can view up to 12 months of received messages. Team Messages Exchange messages with other users on your account and view up to 12 months of received messages. Meetings Plan, Start, or Join a meeting and view meeting History and Recordings. Contacts View All Contacts, Company Contacts, My Contacts, and if enabled, Contact Center contacts.Search by the contact's name, extension, or company name.
Individual Extension Contact would have the option to:
Call Group Extensions would have the option to:
Contacts can be marked as favorites that are displayed at the top of the Contacts Page.My Apps View services and features that can be added to your account. Receptionist Console View all call activity and use advanced call control features such as Visual Call Park, Visual Call Queue, and Call Transfer options to help you manage call volume. See Receptionist Console for details. Reports Run reports to see detailed call information for your extensions, users, call groups, and call queues. Admin View and make changes to your account in the Admin Portal. Make a Calland Use Call Options
Make a Call
+ New Calls Keypad SMS/MMS
Team Messaging
Voicemail
ContactsAnswer or Decline a Call
Use Call Options
Arrows Minimizes the call screen. Gear SpecifiesHeadset and Speaker options. Microphone Mutes the call. Keypad Displays the keypad. Add Call Adds another person for a three-way call: Video While on a call in the Desktop App, you can:
Note: Starting a meeting does not end the active call. Navigate back to the call options screen to end the call.Transfer Transfers a caller: Blind Transfer Transfer the call without speaking to the other party. Attended Transfer Speak to the other party before transferring the call. Transfer to Voicemail Transfers the caller to the voicemail of another extension. Park Parks a call into a numbered spot. Once parked, you can retrieve the call from a different phone in your office. Hold Places the call on hold. End Ends the call. Set Notifications and Ringtones
Incoming Internal Calls Received call from another extension within your account. Incoming External Calls Received call from outside of the account. Incoming Meetings Video Calls Received Vonage Meetings Call. View Call History and Recordings
Send, View, and Manage Messages
Send SMS/MMS Messages
Send SMS/MMSMessages with Desktop App
Send SMS/MMS Using Business Inbox
Manage Messages
Use Team Messaging
SendMessages
Manage Messages/Groups
Message Options Forward Forwards the message to groups or team members, up to five at a time. These messages display a Forwardedindication in the thread. Copy Copies the contents of the message. Delete Deletes the message for either you or all members of the group. Leave Group Mute Notifications
NOTES:Enable/Disable Messaging
Account SMS Disables SMS/MMS Messaging for all users on the account. Account Team Messaging Disables Team Messaging for all users on the account. Disable SMS Disables SMS/MMS for the numbers you specify. Disable Team Messaging Disables Team Messaging for the extensions you specify. Video Meetings
Add and Manage Contacts
Add Click Contacts and then click the + New Contact button. Delete Import Import From Outlook
Custom Import
Send and Receive Faxes
Report an Issue / Send Feedback
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