Why use HSBCnet?
Manage your mandates online
React to changes in your business and get greater control over your signatories by viewing, updating, and setting up bank mandates online.
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Make account changes seamlessly
Maintaining up-to-date and accurate account information has never been easier. Change your business name, address and more with a few clicks.
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Instantly track every transaction
Stay in control of your payments. Get an instant, tailored view of the status of your transactions with the Track Payments dashboard.
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Do more with the HSBCnet Mobile app
A Digital Security Device in your pocket
Securely log on to HSBCnet with mobile authentication. Generate codes in the banking app for seamless account access, anywhere, anytime, no extra device needed.
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Trade transactions on-the-go
Trade Transaction Tracker gives you a global view of your documentary credits, collections, trade loans and guarantees across the world, all in a single app.
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Support that works around you
Getting the necessary answers for making informed banking decisions has become simpler. Just message us within the app and continue with your day while we find the right solution.
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Download the HSBCnet Mobile app today
Banking with even more speed, convenience and control? Works for me.
Simply download the HSBCnet Mobile app on iOS or Android to effortlessly manage your account and access all its features while on the go:
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Make HSBCnet work for you
Manage your mandates online
Effortlessly view and modify your mandates digitally, all while avoiding the hassle of completing lengthy forms. Additionally, submitting a request online allows for quicker review and easier communication in case we require additional information. What’s more, you can swiftly add new mandates using LiveSign.
Sign documents electronically with eSign
eSign not only saves on paperwork, postage, and long wait times, it also enables you to apply for products and services directly from your devices. This means you can quickly access whatever you need. Complete and submit your product or service request via HSBCnet and add your bank signatories according to your mandates.
Digital Security Device
No need for a physical security device anymore; it's all built into the HSBCnet Mobile app. Activate Mobile authentication on your phone for straightforward authentication capabilities, making logging in quicker and easier. Plus, you can make and approve payments on the move.
Self-Service and support: User Guides Portal
The HSBCnet Enhanced User Guides Portal provides quick access to information that supports you with banking queries. It offers articles, guides, short videos, and tours, along with an enhanced search engine to help you quickly find what you need. Tailor the portal to your specific region, save essential guides for easier access, and discover more about using HSBCnet by exploring related topics.
In the portal, you can access the HSBCnet Helpdesk via Live Chat, or by phone, giving you the option to share your screen so our HSBCnet representative can support you more accurately in your enquiry.
You can also register for our regular webinar sessions, to learn more about the features of HSBCnet. Look for ‘HSBCnet training webinars.’
To browse topics or search for guidance around a specific service, just log on to HSBCnet and select ‘User guides’ from the main navigation.
Instantly track every transaction with Track Payments
Swiftly check the payment status of any of your transactions online. You can search and sort your payments, enabling you to quickly and easily view the ones that matter. Stay updated on their progress whenever you need to.
Log on to HSBCnet, open the Menu tab and click ‘Payments and transfers’ and select ‘Track payments’ to start using the feature today.
Support that works around you
Get convenient support through our communication channels:
Access the Message Centre via Self Service & Support > Request Inbox
- Your dedicated two-way communication line with HSBC on desktop.
- Make quick payment and service-related inquiries.
- Request investigations or cancellations, complete company service requests, and review real-time progress updates.
Watch this short video on how to use Message Centre’s inbox
Mobile Messaging:
- Use the 'Chat with us' feature on the HSBCnet Mobile app.
- Contact us from your mobile device, receive quick replies, and carry on with your day.
- If you message outside opening hours, expect a reply within 24 hours on weekdays.
Chat Assistant
- Ideal for simple queries with clear answers.
- Quickly search through 1,400+ frequently asked questions.
- If the Chat Assistant can't find an answer, our team of agents is available 8am – 8pm Monday to Friday and 8am – 2pm on Saturday to provide support.
Instantly track every transaction with Trade Transaction Tracker
The HSBCnet Mobile App now includes the new Trade Transaction Tracker, the quickest and easiest way to access your trade transactions, anytime, anywhere. Get a global view of your documentary credits, collections, trade loans and guarantees across the world, all in a single App.
Make account changes seamlessly
Maintaining up-to-date and accurate information on HSBCnet helps keep your account secure. Whenever your details change, you can update them quickly within HSBCnet. Simply select the ‘Edit my profile’ option from the dropdown menu next to your name at the top of your HSBCnet home screen.
